Shipping policy
Shipping Policy
1. General Information
All orders are produced and dispatched from our location in Dudley, West Midlands, DY2 0AH. We are committed to getting your order to you in a timely and secure manner.
2. Order Processing
Most orders are dispatched within 2–3 working days of payment being received. Personalised, made-to-order, food, workwear and unusually large orders may require additional production time. Where a longer production period applies, this will be stated on the product page or in your order confirmation. Production time and carrier transit time are separate — delivery estimates begin once your order has been dispatched.
3. Shipping Carriers
Your order may be dispatched via one of the following carriers, depending on the size, weight and destination of your order:
- Royal Mail
- Evri
- DHL
4. Shipping Costs
All delivery costs are clearly displayed at checkout before you complete your purchase.
5. Estimated Delivery Times
Delivery estimates are provided by the carrier and cannot be guaranteed where delays are outside Big Sals' control, including delays caused by holidays, severe weather or unforeseen carrier issues. Where the chosen delivery service includes tracking, you will receive a dispatch confirmation and tracking information once your order has been sent.
6. Local Collection
Collection from DY2 is available on certain orders where this option is displayed at checkout.
7. International Shipping
We currently ship within the UK only. We do not offer international shipping at this time.
8. Damaged or Lost Packages
If your order appears delayed, damaged or lost, please contact us promptly. Claims for damage must be made within 24 hours of delivery. Please email our independent complaints handler at Legal@BigSals.co.uk with your order number and any relevant details or photographic evidence. We will assist you in resolving the matter.